In “The Future of Customer Experience: A 2026 Blueprint for CX Leaders,” TLCx Chief Commercial Officer Bryan Gray offers an upbeat but honest look at what’s coming — the defining forces CX organizations will need to balance in the year ahead: intelligent automation, real-time insights, heightened regulatory scrutiny, and a...
TLCx proudly announces the appointment of Dr. Zachary Ries as its first Chief Medical Officer, marking a transformative step in the company’s mission to redefine the healthcare patient experience. Dr. Ries is a Board-Certified Orthopedic Spine Surgeon with nearly eighteen years of clinical experience, currently practicing in Des Moines, Iowa....
We’re excited to announce that Kevin LaComb has joined TLCx as our new Vice President of Government Solutions! Kevin’s appointment marks a strategic step forward for TLCx. His experience and leadership will amplify our momentum in the government space. Kevin knows what it takes to win—and more importantly, how to deliver outcome-based...
In the contact center industry, every decision drives performance—and unlocking financial excellence requires visionary leadership. We are thrilled to welcome Sorabh Kaila to TLCx as our Director, Financial Planning & Analysis. With over 20 years of expertise in the contact center space, Sorabh brings an exceptional blend of financial acumen,...
In healthcare, every interaction represents a moment of care—and enhancing those moments requires effective leadership. We proudly welcome Bryan Weinstein to the TLCx team as our Vice President, Healthcare Solutions. With 27 years of experience in healthcare BPO, Bryan brings an exceptional blend of vision, innovation, and empathy-driven strategy. Bryan’s...
For years, businesses saw contact centers as cost centers—essential but expensive, with little direct impact on revenue. But in reality, a well-optimized contact center is one of the most valuable assets in a company’s growth strategy. With the right mindset, technology, and talent, it can evolve into a profit powerhouse...
As businesses strive to meet growing customer expectations, the stakes for delivering exceptional customer experiences (CX) have never been higher. Predictions for 2025 highlight how the convergence of AI, loyalty programs, and data strategies will redefine the CX landscape. For Fortune 500 companies, partnering with a proven leader like TLCx...
CEDAR RAPIDS, Iowa, Aug. 13, 2025 /PRNewswire/ — TLCx is taking a significant step toward its long-term vision of transforming the healthcare patient experience. This move underscores the company’s dedication to pioneering a new era of healthcare, one rooted in thoughtful design, patient-centered systems, and clinically sound innovation. “This is more than just a...
Community Health Centers are the backbone of accessible healthcare in the United States — providing essential primary and preventive care to people who often have nowhere else to turn. In “Transforming Healthcare Access. Strengthening Community Healthcare Centers,” TLCx, working alongside Commonwealth Purchasing Group (CPG), lays out how it’s helping these...
Industry Veteran Joins Leadership Team to Drive Growth and Innovation CEDAR RAPIDS, Iowa, Jan. 29, 2025 /PRNewswire/ — TLCx, a leading certified veteran-owned provider of customer experience (CX) outsourcing services for Fortune 500 companies, is pleased to announce the appointment of Bryan Gray as Chief Commercial Officer (CCO), effective immediately. Industry Veteran Joins Leadership...
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TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.
