October 4, 2025/
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TLCx proudly announces the appointment of Dr. Zachary Ries as its first Chief Medical Officer, marking a transformative step in...
Reimagining What CX Can be
From First Contact to Lasting Loyalty
TLCx Blends human empathy with AI precision to design customer experiences that perform today and transform tomorrow.
Custom End-to-End Solution for Your Business
Designing Tomorrow’s Customer Experience, Today
TLCx is a Certified Veteran Owned, US-based provider specializing in CX outsourcing for Fortune 500 companies. We offer end-to-end custom solutions for customer acquisition, customer care, customer loyalty, customer retention, and technical support.
TLCx redefines the standards of service, setting ourselves apart as a premier CX outsourcing provider for Fortune 500 companies. Our decades of expertise and first-rate technology converge to redefine the contact center experience with a people-first approach.
Providing Optimized Support No Matter What Channel
TLCx Technology, AI, and Automation
People talk about how technology is going to revolutionize the industry, but it already has and will continue to do so. However, in today’s world, everyone has access to the same technology. At TLCx, it is how we deploy and integrate technology that makes all the difference. Whether you want to implement AI & Automation for the first time or enhance your technology, we have the expertise and experience to execute. With a strategic and targeted focus on technology, we leverage our expertise to deploy a tailored tech stack that seamlessly integrates with your systems, while also having the capability to integrate your own resources, in order to foster a blended and customized approach.
Global Delivery Centers
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Years CX Leadership
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Employee Owned
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Fortune 500 Clients Served
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Human-First Culture
100% Employee-Owned and NVBDC-Certified Veteran-Owned, we lead with accountability, empathy, and a people-first mindset in every interaction.
Agentic AI & Innovation
We seamlessly embed AI, automation, and smart orchestration into every customer journey, creating scalable, intelligent solutions that still feel deeply personal.
Result-Based Partnership
We don’t sell services — we co-own results. TLCx ties success to outcomes like revenue growth, NPS uplift, and operational efficiency, not just SLAs.
Custom End-to-End Solution for Your Business
How We Help?
Our comprehensive suite of services spans the entire customer journey, offering end-to-end custom solutions for customer acquisition, customer care, customer loyalty, customer retention, and technical support. We specialize in the entire journey in order to offer a complete customer experience.
At TLCx, we are not just a service provider, we are your strategic partner in optimizing customer experiences. We provide the best return on investment and strive to deliver first call resolutions.
Experience the Full CX Journey — Reimagined
In today’s experience-driven economy, every interaction is an opportunity to earn loyalty, drive growth, and stand apart. At TLCx, we don’t just deliver services — we design outcomes.
Whether you’re engaging new customers or supporting loyal advocates, our solutions are tailored to create seamless, connected, and measurable moments across the entire customer lifecycle.
Modular Solutions That Scale With You
TLCx LaunchPad
Co-design and pilot next-gen CX flows
Learn More...
Trusted by top Fortune 500 Companies around the world
Our comprehensive suite of services spans the entire customer journey, offering end-to-end custom solutions for customer acquisition, customer care, customer loyalty, customer retention, and technical support. We specialize in the entire journey in order to offer a complete customer experience.
At TLCx, we are not just a service provider, we are your strategic partner in optimizing customer experiences. We provide the best return on investment and strive to deliver first call resolutions.
Industries We Serve
Health Care
Empathy-driven, secure, and accessible care experiences.Empathy-driven, secure, and accessible care experiences.
What People Think About Us
DSW Designer Show Warehouse - A Designer Brand Company
"Over a past sever years, TLCx has been a key partner in driving DSW's customer experience. Their smart, creative solutions have consistently delivered top-notch service and stellar customer satisfaction, all while cutting our transaction costs by over 50%. E-commerce is a vital part of our brand strategy and TLCx helps us create a strong relationships that turn into loyal customer for life. With TLCx on board, I never doubt they'll hit their targets - I know they've got it covered."
Best Solutions for CX
Omnichannel Support
Deliver seamless experiences across voice, chat, email, social, and SMS — anytime, anywhere.AI-Augmented Customer Journeys
Blend automation and human empathy to streamline interactions and improve satisfaction scores.Personalized Engagement at Scale
Use behavioral insights and dynamic scripting to create tailored interactions that convert and retain.
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TLCx Insights
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October 4, 2025/
We’re excited to announce that Kevin LaComb has joined TLCx as our new Vice President of Government Solutions! Kevin’s appointment marks a...
October 4, 2025/
In the contact center industry, every decision drives performance—and unlocking financial excellence requires visionary leadership. We are thrilled to welcome...