We’re excited to announce the promotion of Vincent Tierres, EMBA to Chief Operating Officer (COO) at TLCx.
With 25 years of BPO and CX operations experience, Vince has built a reputation for operational excellence, disciplined execution, and consistently exceeding client and company performance expectations. In his role as COO, Vince oversees global service delivery with a particular focus on our domestic and nearshore operations—driving efficiency, quality, innovation, and scale as TLCx continues to evolve as a CX Transformation Partner powered by TLCx LaunchPad™.
Prior to TLCx, Vince held senior operations leadership roles managing high-performing contact center teams and global multi-million-dollar operations in fast-paced environments. He holds a B.A. in Business Management from the University of Texas at San Antonio and an Executive MBA from the University of Texas at El Paso.
Equally important, Vince is a people-first leader who is deeply committed to developing talent, building strong teams, and investing in continuous improvement—both professionally and personally. Based in our El Paso, TX operation, Vince brings the operational rigor and human-centered leadership that define TLCx’s employee-owned culture.
Congratulations, Vince—thank you for your leadership and impact.
