Our Story

“My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!”

“We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me.”

“I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.”

“Partnering with TLC has been a true pleasure. The services they provide to are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.”

“When our customers book with us, they want the experience to be relaxed, and when there are issues, they want them fixed yesterday. Our TLC customer care team has been instrumental in accelerating our response time and ensuring that our first call resolutions remain high. More than that, TLC achieves those KPIs during peak travel seasons. Our brand loyalty and high customer retention depend upon their efforts.”

“Retailers cannot survive and thrive without a strong eCommerce presence, and our contact centers need to be equipped to deliver PCI-DSS compliant sales. Through the course of our relationship, our TLC inbound sales team has proven themselves capable of maintaining that compliance, but also committed to providing a wonderful customer experience. We know our customers’ information is safe and secure with TLC on the job.”