Announcement: Promotion of Sorabh Kaila

We’re proud to announce the promotion of Sorabh Kaila to Chief Financial Officer (CFO) at TLCx.

Sorabh is a strategic, data-driven finance leader with more than 20 years of experience across FP&A, business intelligence, pricing strategy, forecasting, and enterprise profitability. Throughout his career at organizations including Teleperformance, Aegis, and Global Vantedge, he has consistently translated complex data into actionable insight—fueling automation, operational efficiency, and measurable business outcomes across global markets including the U.S., Philippines, and Canada.

As CFO, Sorabh will oversee financial strategy, capital allocation, investor relations, and risk management —while championing data-led transformation and operational excellence at the core of TLCx’s employee-owned culture and our TLCx LaunchPad™ platform.

With a master’s degree in data science from the University of Colorado Boulder and certifications including Six Sigma Black Belt, Project Management, and Corporate Finance, Sorabh brings a rare blend of financial acumen, analytical rigor, and operational insight.

Congratulations, Sorabh—we’re excited to have you helping shape the next chapter of TLCx’s growth as a leading CX Transformation Partner.



About TLCx

At TLCx, our people-first philosophy isn’t just a slogan — it’s the way we work. From leadership to the frontlines, every member of our team is committed to creating experiences that inspire, empower, and endure.

Because for us, customer experience isn’t a service.
It’s a partnership. A promise. A legacy in the making.

Services

Most Recent Posts

Redefining CX

TLCx is reshaping customer experience across industries by combining deep expertise with forward-looking innovation. Our services, real-world case studies, and innovation pillars demonstrate why organizations choose TLCx to drive meaningful transformation.

About Us

TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.

TLCx @2026 Copyright