At TLCx, we don’t treat Environmental, Social, and Governance (ESG) as a side conversation—it’s embedded in how we design, deliver, and scale customer experience transformation. Vision 2030 commits us to building sustainable value for our clients, our people, and our planet—using AI and human ingenuity responsibly.
TLCx believes that business growth and social responsibility go hand in hand. Our ESG strategy reflects a deep commitment to:
Social Goals
TLCx prioritizes accessibility, inclusion, and well-being across teams and touchpoints. We support diverse hiring, inclusive leadership, and equitable access to development. Our AI tools are designed to empower—not replace—humans, putting fairness and empathy first.
Company-supported volunteering and charitable giving with monetary awards for employee-selected nonprofits.
Target 50% employee participation in at least one community Initiative by 2026.
Provide every employee with direct access to donation funds for causes they care about.
Revamp Diversity & Inclusion programs by mid-2026.
Launch a platform by 2026 to share ESG updates and track employee involvement.
Maintain voluntary affirmative action plans to reflect diversity across all locations.
Environmental Goals
We are shifting to cloud-first infrastructure, optimizing hybrid work models, and modernizing our physical footprint to reduce energy use. Our delivery platforms minimize unnecessary travel and enable lower-emissions operations across global sites.
Expand remote work and eco-friendly employee challenges.
Increase recycling and promote reuse through local clean-up efforts.
Boost paperless operations from 80% to 90%.
Switch to 100% non-toxic, biodegradable cleaning products by 2026.
Governance Goals
From data privacy and compliance to AI assurance and model explainability, our governance approach is proactive and robust. We embed transparency into our CX transformation work—so clients can scale confidently and ethically.
TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.
