Welcome to the playground of ideas where bold thinking meets real-world transformation. Here, you’ll uncover stories of how brands are reimagining loyalty, blending AI with empathy, and turning disruption into opportunity.
Whether you’re a C-suite leader mapping strategy, a CX professional seeking inspiration, or a tech enthusiast exploring AI’s role in service, this is your hub to stay ahead. Scroll, explore, and let every click take you one step closer to what’s next in customer experience.
Technology Veteran to Accelerate AI Innovation and Advance Vision 2030 Iowa City, IA – February 2, 2026 – TLCx, a certified veteran-owned leader in customer experience (CX) outsourcing for Fortune 500 companies and enterprise clients, today...
Exciting news from TLCx! We’re thrilled to welcome DeJon Gaines as our new Chief Technology Officer (CTO), effective February 2, 2026. DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services....
Customer experience isn’t broken because companies don’t care. It’s broken because too many are still using yesterday’s playbook. Across every industry, the same patterns keep showing up: Frustrated customers. Burned-out agents. Leadership teams chasing the...
As we approach 2026, the CX landscape is on the brink of transformation. As our CCO Bryan Gray shares: ‘After two decades in CX, 2026 marks a genuine turning point: AI has matured from hype to measurable...
As we step into the future of CX, we’re excited to share our latest thought leadership piece: “The Future of Customer Experience: A 2026 Blueprint for CX Leaders” by our Chief Commercial Officer, Bryan Gray....
Please join us in welcoming Jim Knox-Malone, our new Vice President – Healthcare Solutions at TLCx! Jim brings over 30 years of leadership in Customer Experience (CX) and contact center transformation, partnering with many of...
TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.
