News

Please join us in welcoming Katia Acciarresi as Vice President, BFSI Solutions at TLCx. Katia brings a strong track record in shaping customer experience strategies for the BFSI sector, with a clear focus on aligning operations, technology, and client outcomes. Her approach is rooted in understanding the nuances of financial...

We’re proud to announce the promotion of Sorabh Kaila to Chief Financial Officer (CFO) at TLCx. Sorabh is a strategic, data-driven finance leader with more than 20 years of experience across FP&A, business intelligence, pricing strategy, forecasting, and enterprise profitability. Throughout his career at organizations including Teleperformance, Aegis, and Global Vantedge,...

We’re excited to announce the promotion of Vincent Tierres, EMBA to Chief Operating Officer (COO) at TLCx. With 25 years of BPO and CX operations experience, Vince has built a reputation for operational excellence, disciplined execution, and consistently exceeding client and company performance expectations. In his role as COO, Vince oversees...

CPG partners with TLCx to modernize patient access and healthcare TLCx for health centers nationwide BOSTON, Feb. 26, 2026 /PRNewswire-PRWeb/ — CommonWealth Purchasing Group (CPG), a leading national group purchasing organization serving more than 900 community health centers and nonprofit healthcare organizations, today announced the addition of TLCx to the CPG Vendor...

Technology Veteran to Accelerate AI Innovation and Advance Vision 2030 Iowa City, IA – February 2, 2026 – TLCx, a certified veteran-owned leader in customer experience (CX) outsourcing for Fortune 500 companies and enterprise clients, today announced the appointment of DeJon Gaines as Chief Technology Officer (CTO), effective February 2, 2026. With over...

TLCx proudly announces the appointment of Dr. Zachary Ries as its first Chief Medical Officer, marking a transformative step in the company’s mission to redefine the healthcare patient experience. Dr. Ries is a Board-Certified Orthopedic Spine Surgeon with nearly eighteen years of clinical experience, currently practicing in Des Moines, Iowa....

We’re excited to announce that Kevin LaComb has joined TLCx as our new Vice President of Government Solutions! Kevin’s appointment marks a strategic step forward for TLCx. His experience and leadership will amplify our momentum in the government space. Kevin knows what it takes to win—and more importantly, how to deliver outcome-based...

In the contact center industry, every decision drives performance—and unlocking financial excellence requires visionary leadership. We are thrilled to welcome Sorabh Kaila to TLCx as our Director, Financial Planning & Analysis. With over 20 years of expertise in the contact center space, Sorabh brings an exceptional blend of financial acumen,...

In healthcare, every interaction represents a moment of care—and enhancing those moments requires effective leadership. We proudly welcome Bryan Weinstein to the TLCx team as our Vice President, Healthcare Solutions. With 27 years of experience in healthcare BPO, Bryan brings an exceptional blend of vision, innovation, and empathy-driven strategy. Bryan’s...

CEDAR RAPIDS, Iowa, Aug. 13, 2025 /PRNewswire/ — TLCx is taking a significant step toward its long-term vision of transforming the healthcare patient experience. This move underscores the company’s dedication to pioneering a new era of healthcare, one rooted in thoughtful design, patient-centered systems, and clinically sound innovation. “This is more than just a...