Technology Veteran to Accelerate AI Innovation and Advance Vision 2030 Iowa City, IA – February 2, 2026 – TLCx, a certified veteran-owned leader in customer experience (CX) outsourcing for Fortune 500 companies and enterprise clients, today announced the appointment of DeJon Gaines as Chief Technology Officer (CTO), effective February 2, 2026. With over 20 years of executive leadership in enterprise digital transformations, Gaines has a proven record of aligning advanced technologies—cloud architecture, AI-driven...

Exciting news from TLCx! We’re thrilled to welcome DeJon Gaines as our new Chief Technology Officer (CTO), effective February 2, 2026. DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services. He’s driven measurable outcomes through cloud architecture, AI-driven solutions, cybersecurity, and high-performing teams—perfectly aligning tech strategy with business goals. At TLCx, DeJon will lead our technology vision, advancing TLCx LaunchPad™ — our modular, AI-powered CX platform —...

Please join us in welcoming Jim Knox-Malone, our new Vice President – Healthcare Solutions at TLCx! Jim brings over 30 years of leadership in Customer Experience (CX) and contact center transformation, partnering with many of the world’s most recognizable brands across healthcare, technology, retail, finance, and travel sectors. His healthcare journey began more than two decades ago when he led the development of a multi-site Medicare Part D experience delivery...