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2026: The Year AI Transforms Customer Experience

January 1, 2026/

Customer experience is entering a new phase. In *”2026: The Year AI Transforms Customer Experience,”* TLCx Chief Commercial Officer Bryan Gray makes the case that AI in customer experience has crossed over from hype into real, measurable results. Long hold times and frustrated customers are giving way to AI agents...

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TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.