Why Choose TLCx?
Why We Are Different
At TLCx, we stand out among customer contact outsourcing companies not just due to our impressive longevity, but also because of the unwavering commitment of our leaders. What sets us apart is our unparalleled expertise, accountability, responsiveness, nimbleness, and agility. From the top down, our hands-on management approach is evident at every level, emphasizing a people-first philosophy and fostering a can-do attitude throughout our organization.
Clients frequently commend us for our operational excellence, praising our ability to execute tasks efficiently and effectively. At TLCx, we don’t just provide outsourcing services, we cultivate lasting partnerships built on trust, dedication, and a relentless pursuit of excellence in customer interactions.
Why Choose TLCx?
Longevity
Call centers redefined. We don’t just use this as a fancy tagline, we have been redefining the CX journey since the 1990s with early phones and strategies to more advanced, robust AI & automation technology. We have walked the walk and have been able to continuously lead the industry as a top performer. We have seen it all, which means we can confidently deliver a CX journey that will yield successful, powerful results.
CX Optimization at the Speed of Light
We are lightning fast. Because of our experience and tenure leaders we have been able to deploy large projects efficiently. We know how to attract, develop, and retain people.
What does it mean to have a optimized CX partner?
- Confidence
- Flexible & Nimble Provider
- Expert Partners
- Scalability
- Innovative Custom Solutions
- Efficiency
Why Choose TLCx?
Technology: AI & Automation
People talk about how technology is going to revolutionize the industry, but it already has and will continue to do so. However, in today’s world, everyone has access to the same technology. At TLCx, it is how we deploy and integrate technology that makes all the difference. Whether you want to implement AI & Automation for the first time or enhance your technology, we have the expertise and experience to execute.
With a strategic and targeted focus on technology, we leverage our expertise to deploy a tailored tech stack that seamlessly integrates with your systems, while also having the capability to integrate your own resources, in order to foster a blended and customized approach.
We believe in the power of technology to enhance results, but what truly sets us apart is our unique approach to human interaction combined with technology. Our front-line leaders, stationed on the contact center floor, dedicate 90% of their time to coaching and engaging with our agents, ensuring a personalized and human touch in representing your brand. At TLCx, we blend the best of technology and human expertise to deliver optimal outcomes for our clients.
Why Choose TLCx?
Security
At TLCx, we take great pride in maintaining a robust security infrastructure and upholding a standard of excellence in compliance. Our commitment to security ensures that your data is safeguarded at every level, providing you with peace of mind. We adhere to the highest industry standards and hold certifications in key areas, including PCI, SOC 2, and HIPAA. These certifications underscore our dedication to meeting stringent security and compliance requirements, which demonstrates our unwavering commitment to protecting sensitive information. With TLCx, you can trust that our environment is fortified against threats and our practices adhere to the highest standards of compliance in the industry.