Healthcare
Redefining the Patient Customer Experience
We provide both patient and provider support services from healthcare coverage inquiries to appointment and enrollment management. Our CX solutions provide comprehensive healthcare support with empathy, understanding, and confidence that improve patient outcomes and operational effectiveness.
How We Help
We provide innovative and compliance certified solutions for patient experience, payer providers, and healthcare providers.
Patient Support
Appointment scheduling, billing support, coverage questions
Payer Services
Enrollment, care management, claims, and billing
Healthcare Providers
Enrollment and scheduling, technical support, general questions, customer engagement.
Why Us
We are CX experts in healthcare with the longevity in and knowledge of the industry. We have provided exceptional care for over 25 years.
- 100% Compliance
- Security
- Experience
- People-First Philosophy
- Longevity
Finance
Optimizing the Financial Consumer Experience
You can bank on TLCx providing exceptional customer experiences for your consumers. Whether it is for mortgage servicing or credit card companies. With our advanced technology approach, data analytics, and experience, you can trust us to provide positive results.
How We Help
We provide secure and actionable CX experiences both inbound and outbound to increase revenue and deliver comprehensive customer care.
Lead Qualification
We specialize in servicing and qualifying lead generation for both inbound and outbound opportunities.
Customer Care
End-to-end customer care, both inbound and outbound, for consumer questions, billing, and servicing.
Data Analytics
We collect and provide valuable insights on consumer interactions.
Why Us
We are CX experts in finance with longevity and proven results.
- PCI & SOC Certified.
- Secure Work Environment
- Experience
- People-First Philosophy
- Results
Retail & Consumer Products
Delivering Unrivaled Customer Experiences at Every Touchpoint, On Every Channel
We provide an all-inclusive CX solution that builds brand loyalty, delivers exceptional customer satisfaction, and lowers cost to deliver measurable results.
How We Help
We manage the entire customer journey from customer acquisition to customer retention, making TLCx your one-stop-shop for CX outsourcing.
Customer Acquisition
Inbound and outbound acquisition with strategic, proven playbooks.
Customer Care
End-to-end customer care for billing, order fulfillment, and support
Brand Loyalty
Save desks, loyalty campaigns, and programs for both inbound and outbound opportunities
Technical Support
Troubleshooting and prompt resolution
Why Us
A one-stop-shop for all your CX needs
- Omni-channel Solutions
- End-to-End Solution
- Robust Technology
- Experience
- Advanced Playbooks
- People-First Philosophy
- Data Analytics
Energy
Trusted CX Provider for the Utility Industry
We give power to your customers with an optimized CX approach that generates results.
How We Help
We deliver end-to-end solutions for higher operational efficiencies and increased customer satisfaction.
Customer Acquisition
Manage and enroll new customers, removal and transfer of services.
Customer Care
Comprehensive solution for billing, plan inquiries, rates, and general account inquiries.
Why Us
Providing first call resolutions
- Omni-channel Solutions
- End-to-End Solution
- Robust Technology
- People-First Philosophy
- Experience
Government
Secure and Optimized CX
TLCx delivers a complete and secure CX experience for government programs and agencies that is secure, trusted, and reliable in order to best support our citizens.
How We Help
We provide secure and reliable customer experiences with the experience and knowledge of the complex scope of government programs.
Citizen Communication
Inbound and outbound program communications
Emergency Services
First call resolutions for emergency services
Citizen Care
Robust support for programs
Why Us
A one-stop-shop for all your CX needs
- Omni-channel Solutions
- End-to-End Solution
- Robust Technology
- Experience
- Advanced Playbooks
- People-First Philosophy
- Data Analytics
Media & Entertainment
Enhancing Customer Experiences at Every Touchpoint on Every Channel
We enhance and optimize customer experience in order to build satisfaction and increase brand loyalty.
How We Help
We provide end-to-end solutions with optimal results for the entire customer journey to help grow and extend the customer lifecycle.
Customer Acquisition
Inbound and outbound acquisition, upselling, and cross selling.
Customer Care
End-to-end customer care for billing, enrollment, and support.
Brand Loyalty
Save desks, loyalty campaigns, and programs for both inbound and outbound opportunities
Technical Support
Troubleshooting and prompt resolution.
Why Us
A one-stop-shop for all your CX needs
- Omni-channel Solutions
- End-to-End Solution
- Robust Technology
- Experience
- Advanced Playbooks
- People-First Philosophy
- Data Analytics
Travel & Hospitality
Elevating the Customer Experience
TLCx provides an all-inclusive CX solution to reach new heights for the entire customer journey with proven results.
How We Help
We provide a comprehensive CX solution to maximize bookings and provide customer support to enhance the travel experience.
Booking
Reservation management and upselling opportunities.
Customer Care
Reservation management, travel interruption support, and general inquiries
Brand Loyalty
Inbound and outbound brand loyalty campaigns
Why Us
A one-stop-shop for all your CX needs
- Omni-channel Solutions
- End-to-End Solution
- Robust Technology
- Experience
- Advanced Playbooks
- People-First Philosophy
- Data Analytics
Why Choose TLCx
What We Believe
At TLC, we firmly believe that every interaction holds the power to make a significant impact on someone’s experience. This conviction is at the core of our commitment to a people-first approach, which permeates every level of our business. From our leadership team to front-line representatives, we prioritize the human element in all our interactions.
We understand that behind every call, message, or engagement is a person with unique needs, and we strive to connect with empathy and understanding. This people-first philosophy isn’t just a slogan for us—it’s a guiding principle that influences the way we operate, ensuring that our clients and their customers receive the attention, respect, and care they deserve in every interaction.
- Longevity: 25+ Years Experience
- Expertise: CX & Technology
- Results Driven
- Accountability
- Responsiveness
- Nimbleness
- People First Philosophy