Customer Acquisition
Optimizing Your Customer Acquisitions
By turning every conversation into an opportunity to win a loyal customer and by building brand loyalty utilizing every channel possible, TLCx specializes in providing exceptional customer acquisition for both inbound and outbound opportunities.
How We Help
A Leading Contact Center Provider with an Optimized Approach to Customer Acquisition.
We prioritize simplicity, client focus, and nimbleness for effective results, which are made possible by our unmatched experience and innovative technology.
Our commitment to exceptional customer experiences leads to sales achievement and high customer satisfaction scores for our customers.
Omni Channel Solutions
Phone, text, chat, SMS, and social media solutions to reach your customers anywhere, any time.
Appointment Scheduling
Filling your calendars with qualified appointments and providing exceptional service that leads to customer satisfaction.
Inbound
Converting your leads in real time with our highly skilled agents and leaders.
Outbound
Turn your leads into loyal customers with our expert sales staff. We help develop and optimize sales programs for growth and success.
Customer Care
Providing Exceptional Customer Care & Remarkable Experiences that Will Leave a Lasting Impression
Customer care is the heart of brand loyalty, and we provide a full suite of services that will leave a positive lasting impression. No matter the reason or communication channel, we are able to provide positive interactions and effective solutions. Your customers are our customers.
How We Help
A Leading CX Partner with a People First Approach.
We understand that behind every call, message, or engagement is a person with unique needs, and we strive to connect with empathy and understanding. This people-first philosophy isn’t just a slogan for us — it’s a guiding principle that influences the way we operate, ensuring that our clients and their customers receive the attention, respect, and care they deserve with every interaction.
Omni Channel Solutions
Phone, text, chat, SMS, and social media solutions to reach your customers anywhere, any time.
Flexibility
With 14 locations and counting, as well as bilingual agents, we are able to provide US-based, near shore, and offshore options.
Technology
Whether it is AI, Automation we have you covered. We can seamlessly integrate into your technology and IT solutions. Rest assured we have the solutions to keep customer experiences innovative.
Security
Your customers can be assured that their information is safe, as TLCx has never experienced a breach in security. We are PCI, SOC, and HIPPA compliant.
Customer Loyalty/Retention
Building Customer Loyalty for a Lifetime
We recognize that brand loyalty is just as important, if not more so, than attracting new potential customers.
How We Help
CX Partner Who Is an Extension of Your Brand
With such fierce competition, we recognize the importance of customer loyalty. We are able to provide a proactive, optimized, and holistic approach to gain and retain brand loyalty.
Omni Channel Solutions
Phone, text, chat, SMS, and social media solutions to reach your customers anywhere, any time
Save Desk
Saving and retaining customers by providing solutions to mitigate pain points.
Loyalty Programs
Servicing loyalty programs for both inbound and outbound care.
Surveys
From welcome calls to post-sales follow-ups, we provide customer service surveys to enhance our proactive approach.
Customer Technical Support
Responsive CX Technical Support
Although technology is intended to make our lives easier and our businesses run more efficiently, there are times when customers need resolutions for technical issues. Dealing with technical difficulties can be frustrating, but we are able to provide responsive and comprehensive support no matter what the difficulty may be.
How We Help
Providing a Resolution the First Time.
Our agents are highly skilled and adaptable in providing an efficient and effective solution with ease, confidence, and understanding. Our approach enhances the customer experience and drives operational efficiencies.
Omni Channel Solutions
Phone, text, chat, SMS, and social media solutions to reach your customers anywhere, any time.
IT Support
Help desk support, troubleshooting, and set-up support.
Ticket Management
Service requests and customer questions with real-time monitoring as well as providing key data and insights for continuous improvement.
Security
Your customers can be assured that their information is safe, as TLCx has never experienced a breach in security. We are PCI, SOC, and HIPPA compliant.
Why Choose TLCx
What We Believe
At TLCx, we firmly believe that every interaction holds the power to make a significant impact on a customer’s experience. This conviction is at the core of our commitment to a people-first approach that permeates every level of our business. From our leadership team to our front-line representatives, we prioritize the human element in all of our interactions.
We understand that behind every call, message, or engagement is a person with unique needs, and we strive to connect with empathy and understanding. This people-first philosophy isn’t just a slogan for us—it’s a guiding principle that influences the way we operate, ensuring that our clients and their customers receive the attention, respect, and care they deserve in every interaction.
- Longevity: 25+ Years Experience
- Expertise: CX & Technology
- Results Driven
- Accountability
- Responsiveness
- Nimbleness
- People-First Philosophy