Augment Every Interaction. Empower Every Agent.
Real-time AI guidance, sentiment insight, and smart assist — built right into the agent desktop. Deliver faster, smarter, more human service at scale.
TLCx AI Assist ™
TLCx AI Assist is TLCx’s real-time agent augmentation layer — a toolset that infuses AI intelligence into human support, without replacing the people behind it. It enhances decision-making, reduces friction, and transforms service quality
Empower agents in real time — EngageAI leads the way
Predictive Prompts & knowledge Hints
AI Powered Agent Assist
Sentiment and Emotion Detection
Real-Time Compliance Alerts
Smart Scripting Recommendations
Auto Summarized Call Notes
Why Choose TLCx AI Assist?
Smarter Agents. Happier Customers. Measurable Impact.
See It. Simulate It. Scale It.
TLCx AI Assist in Action
TLCX AI Assist Applied
A U.S. telecom provider implemented EngageAI across 500 agents. Results within 60 days: AHT reduced by 22%, CSAT increased by 18%, FCR jumped 15%
This is how we do it
From Idea to Action in 3 Steps
We start by identifying agent challenges, customer pain points, and process gaps. Through collaborative discovery and workflow audits, we design an EngageAI layer that integrates with your environment and elevates every interaction.
Run real-world CX simulations with sandbox environments or limited A/B deployments. LaunchPad ensures your next move is backed by data, not guesswork.
Once deployed, EngageAI delivers insight dashboards, FCR/AHT metrics, and sentiment scoring. We continuously refine your AI experience for impact — helping your team scale smarter and faster.
Designed to support teams where real-time intelligence meets real-world complexity.
Is TLCx AI Assist Right for You
Whether you’re scaling your support team, introducing AI to the frontline, or rethinking your agent experience — EngageAI is built to accelerate the transformation.
Are your agents overwhelmed by growing complexity?
Today’s support teams manage more channels, more products, and more pressure than ever. EngageAI provides real-time assist tools that reduce decision fatigue and streamline issue resolution — so your agents can focus on the customer, not the chaos.
Is service quality inconsistent across agents or locations?
Even the best training has limits. EngageAI delivers contextual prompts, smart scripting, and knowledge access tailored to each interaction — helping every agent perform like your best agent, everywhere.
Do you lack real-time insights into tone, sentiment, and escalation risk?
EngageAI includes built-in sentiment analysis and compliance alerting, so your supervisors know exactly what’s happening across channels — and can intervene before customer trust is lost.
Are you preparing for AI integration but don’t want to disrupt your ops?
EngageAI overlays onto your existing workflows without disrupting them. It enhances your current systems and empowers agents — making it the ideal first step toward a future-ready, AI-augmented contact center.
Related Services
More Ways to Reinvent Your CX Strategy
Rapid Prototyping | Embedded QA Optimization | Unified Profile Layer
TLCx LaunchPad ™
Rapidly prototype, simulate, and refine customer experiences before full deployment.
TLCx Assurance ™
Go beyond quality control. CX Assurance blends conversational analytics and real-time scoring to optimize journeys, not just interactions.
TLCx 360 ™
Unify customer data, behavior, and preferences into a single intelligent view — powering personalized journeys and predictive service.