Creating Remarkable Customer Experiences Since 2007
Today, we’re more than a contact center. We’re your transformation partner — where technology is personalized, people are prioritized, and results speak louder than promises.
We Are Committed to Creating Remarkable Customer Experiences
Our Story
Since 2007, TLCx has revolutionized the CX outsourcing landscape. Born from a visionary idea by founder Tom Cardella, TLCx was created to redefine what it means to deliver contact center excellence — not just for clients and customers, but for employees too.
Every interaction matters. That belief has shaped our people-first culture, where leadership is hands-on, and innovation is constant.
Leading the Change...
- Human-First, Tech-Powered
- Co-Create Boldly
- Own the Outcome
- Act with Integrity, Always
OUR VALUES
To be the partner of choice for human-first, AI-powered customer transformation — blending empathy, intelligence, and innovation to reimagine how brands serve and grow.
OUR VISION
OUR MISSION
To create meaningful, outcome-driven partnerships that help our clients transform customer experiences, empower talent, and drive sustainable, tech-enabled growth — together.
Optimized Technology. Optimized Solutions. Optimized Results.
The TLCx Transformation Flywheel
Our CX Transformation Flywheel connects people, process, and platforms — enabling us to co-create smarter, faster, and more human-centered experiences with our clients.
CX Strategy & Design
Journey blueprinting, experience audit
Intelligent Ops
Analytics-driven decisioning, smart workflows
Tech Integration
AI, WEM, CRM embedded orchestration
Talent & Culture
EQ-tech training, leadership in innovation
Innovation
Co-creation labs, agile testing environments
Optimized Technology. Optimized Solutions. Optimized Results.
Why Choose TLCx?
At TLCx, decades of experience meet digital intelligence — transforming the traditional contact center into a strategic, results-driven experience engine. We are not just another outsourcing company. We are a co-creation partner, committed to unlocking outcomes that go beyond ticket resolution.
Locations
Jackson Heights, New York Factory
Winterton, KwaZulu-Natal Factory