Total Visibility. Seamless Orchestration.
Break data silos, unify identities, and deliver context-rich customer experiences that feel personalized, proactive, and effortless — no matter the channel or touchpoint.
TLCx 360 ™
Modern CX demands more than multichannel presence — it demands real-time understanding of who your customer is, what they need, and how they’ve interacted before.
TLCx 360 creates a single, orchestrated view across all engagement touchpoints — voice, chat, web, app, POS, and backend systems.
You’ll move from fragmented interactions to intelligent, connected journeys — built on behavioral insights, identity stitching, and AI-assisted decisioning.
Deliver proactive, intelligent QA across channels, teams, and geographies
Unified Identity Profiles
Combine user behavior, account data, interaction logs & preferences into one record
Dynamic Data Stitching
Real-time syncing across CRMs, helpdesks, ERPs, and third-party systems
Journey Timeline & Event Triggers
Visual CX timeline + triggers for next best action or escalation
Consent & Preference Management
Compliant handling of opt-ins, channel permissions, and data rules
Role-Based Profile Access
Agents, AI, QA teams get tailored views per function
AI-Driven Orchestration
Personalize routing, escalation paths, and CX flows using unified insights
See It. Simulate It. Scale It.
TLCx 360 ™ in Action
Customer360 Applied
Deployed Customer360 to unify data and enrich support flows with real-time history, intent, and value scoring.
This is how we do it
From Idea to Action in 3 Steps
We identify every touchpoint where customer data is collected — across systems, tools, and journeys — and define orchestration rules.
We create real-time identity stitching, profile merging, and governance layers with access rules by team, region, and compliance policy.
We connect profiles to AI decision engines, routing logic, and CX flows — enabling personalized, context-aware experiences at scale.
The fastest way to build CX with zero guesswork
Is TLCx 360 Right for You?
Before adding new apps, chasing more data, or building yet another dashboard — ask yourself: do you truly have a single, trusted view of your customer?
TLCx 360 is built for brands ready to move beyond fragmented records and siloed insights, giving every team real-time, unified context across sales, service, marketing, and loyalty.
If disconnected data, duplicate profiles, or blind spots are slowing decisions and customer care, it’s time to rethink customer data as a growth engine — not just a repository.
Are your teams referencing multiple tools to understand one customer?
This slows resolution, frustrates agents, and fragments experiences.
Do your customers repeat themselves on every channel?
Lack of memory is a top reason for churn —TLCx 360 solves it.
Are siloed systems creating CX blind spots or compliance gaps?
Unifying data brings both clarity and governance.
Are support and marketing operating in silos?
Our orchestration layer powers cross-functional alignment and CX maturity.
Transform How You Test CX — Before You Invest in It
Validate your next CX move with expert-guided design sprints and simulations.
Related Services
More Ways to Reinvent Your CX Strategy
AI-Augmented Agent Experience | Embedded QA Optimization | Unified Profile Layer
TLCx AI Assist ™
Supercharge agent performance with real-time AI assist, sentiment analysis, and guided responses — all without losing the human touch.
TLCx LaunchPad ™
Rapidly prototype, simulate, and refine customer experiences before full deployment
TLCx Assurance ™
Go beyond quality control. CX Assurance blends conversational analytics and real-time scoring to optimize journeys, not just interactions.