Human-Centered, Digitally-Enabled Care
From booking to boarding to beyond, TLCx helps travel brands deliver multilingual, real-time, and loyalty-led experiences.
Industries are Changing.. So Do We....
Sector in Transformation
Healthcare is shifting fast. With telemedicine, stricter compliance mandates, and rising patient expectations, the pressure is on to deliver CX that is frictionless, secure, and empathetic. Patients today want the convenience of digital-first care without losing the human connection that defines trust in healthcare.
TLCx Platform for Healthcare
TLCx provides a modular transformation framework—CX LaunchPad, EngageAI, CX Assurance, and Citizen360—to help agencies modernize services, test innovations, and scale outcomes securely.
What’s Changing in Healthcare?
Virtual-First Journeys
The rise of telehealth and hybrid care models requires 24/7 support systems.
Compliance & Security Risks
Handling PHI and HIPAA compliance adds complexity to every patient interaction.
Patient-Centric Expectations
Patients expect empathy, multilingual accessibility, and real-time status updates.
Creator Economy Disruption
Legacy platforms slow down care continuity, appointment scheduling, and claims processing.
Customer Touch Points We Enhance
TLCx supports every stage of your patient’s healthcare journey — from the first appointment inquiry to ongoing care, treatment coordination, and post-visit follow-up. Our teams ensure every interaction is seamless, personalized, and designed to enhance patient satisfaction, trust, and long-term engagement.
24x7 Medical Answering Services
Round-the-clock support for patient calls, ensuring no inquiry or emergency goes unanswered.
Patient Access Appointment Scheduling
Seamless booking with real-time availability to reduce wait times and improve care access.
Nurse Triage
Qualified nurse-led triage providing accurate symptom assessment and care recommendations.
Clinical Trial Recruitment
Targeted outreach and engagement to connect patients with clinical trial opportunities.
Hospital Switchboard Services
Efficient routing of calls and information to departments, staff, and patients.
Hospital Marketing & Event Registration
Support for seminars, events, and campaigns with streamlined registration management.
Appointment Confirmation & Reminder Calls
Automated and live reminders to reduce no-shows and enhance patient satisfaction.
Patient Satisfaction Surveys
Collect actionable feedback through surveys designed to improve service and care delivery.
Patient Outreach
Proactive communication to keep patients engaged, informed, and supported throughout their journey.
New Patient Engagement
Onboarding services to welcome, educate, and build strong patient-provider relationships.
Engage | Energize | Grow
How We Help – TLCx in Action
Design Patient Journeys
Co-design patient onboarding flows, telehealth support journeys, and claims resolution experiences.
AI That Listens, Guides, and Cares
AI-assisted triage, proactive reminders, and empathetic, multilingual, personalized patient support.
HIPAA-Ready Quality
HIPAA-compliant QA to ensure accuracy in sensitive interactions and robust regulatory compliance.
A Complete, Unified View
Unified patient profile — medical history, appointment data, billing, and care journey context.
Co-Designing the Future of Healthcare CX
What Measure Get Improved..
We Already Have Success Stories in
AI + Human synergy delivers measurable impact — cutting costs by up to 50%, doubling response speed, and boosting patient satisfaction and preventive care outcomes. - Deloitte & McKeinze
Co-Invention Ready
Let’s build HIPAA-ready, human-first care flows.
