Insights - TLCx

Your Source for CX Innovation

Stay connected to the latest in customer experience innovation. Our blogs, whitepapers, and expert commentary reveal how technology and human insight combine to create meaningful, measurable change.

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Why TLCx Insights?

In a world where CX is being redefined daily by AI, automation, and rising customer expectations, staying ahead isn’t optional — it’s essential. TLCx Insights is our commitment to share forward-looking ideas and real-world learnings that help you stay ahead of disruption.

Shaping the Future of Customer Experience

AI Augmentation

Smarter Interactions at Scale

AI augmentation is transforming CX by enabling faster, more personalized, and empathetic interactions at scale—empowering brands to meet customer needs in real time

Compliance

Security and Trust, Built In

AI strengthens compliance by ensuring secure, transparent, and regulation-aligned customer interactions, reducing risk while maintaining trust.

Human + AI

Empathy Enhanced by Intelligence

Human + AI partnerships help CX experts deliver faster, more empathetic, and personalized journeys—with 86% of consumers in 2025 valuing AI for rapid problem resolution in service interactions.

Omnichannel

Connected Journeys Across Every Touchpoint

By 2025, AI-driven omnichannel CX is expected to boost CSAT to ~67% (vs. 28% for disconnected multichannel) by creating seamless, personalized experiences across every channel.

Unlock the Future of CX

Welcome to the playground of ideas where bold thinking meets real-world transformation. Here, you’ll uncover stories of how brands are reimagining loyalty, blending AI with empathy, and turning disruption into opportunity.

Whether you’re a C-suite leader mapping strategy, a CX professional seeking inspiration, or a tech enthusiast exploring AI’s role in service, this is your hub to stay ahead. Scroll, explore, and let every click take you one step closer to what’s next in customer experience.

Insights
News

News

Announcement: Mr. Bryan Gray Joins TLCx as Chief Commercial Officer

March 31, 2025

We are excited to welcome Bryan Gray as our new Chief Commercial Officer at TLCx! Bryan joins us with an impressive track record of success spanning over 20 years in the business transformation outsourcing space. His expertise in AI-powered growth, customer service innovation, and transformative partnerships has consistently delivered exceptional revenue growth and operational excellence for leading organizations across industries. At TLCx, Bryan will spearhead our commercial strategy, forging deeper relationships with clients across diverse sectors including...

Insights

Transforming Contact Centers into Profit Centers: Strategies for Sustainable Growth- Bryan Gray

March 4, 2025

For years, businesses saw contact centers as cost centers—essential but expensive, with little direct impact on revenue. But in reality, a well-optimized contact center is one of the most valuable assets in a company’s growth strategy. With the right mindset, technology, and talent, it can evolve into a profit powerhouse that deepens customer relationships and fuels long-term success. 1. Treat the Contact Center as a Strategic Asset A shift in...

Insights

CX 2025: Transforming Challenges into Competitive Advantages

January 14, 2025

As businesses strive to meet growing customer expectations, the stakes for delivering exceptional customer experiences (CX) have never been higher. Predictions for 2025 highlight how the convergence of AI, loyalty programs, and data strategies will redefine the CX landscape. For Fortune 500 companies, partnering with a proven leader like TLCx can unlock opportunities to lead the way. This article explores key trends shaping 2025 and how TLCx helps enterprises adapt...

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About Us

TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.