Please join us in welcoming Jim Knox-Malone, our new Vice President – Healthcare Solutions at TLCx!
Jim brings over 30 years of leadership in Customer Experience (CX) and contact center transformation, partnering with many of the world’s most recognizable brands across healthcare, technology, retail, finance, and travel sectors. His healthcare journey began more than two decades ago when he led the development of a multi-site Medicare Part D experience delivery program for one of the world’s largest healthcare providers — igniting a lifelong passion for improving Patient Experience (PX) through innovation, empathy, and operational excellence.
Jim’s deep expertise spans provider, payer, PBM, and government programs, helping organizations deliver exceptional, compliant, and patient-centered experiences that balance human connection with digital transformation.
We’re thrilled to have Jim join the TLCx leadership team as we continue to elevate healthcare experiences that put patients — and people — first.
#TLCx #HealthcareCX #PatientExperience #Leadership #CustomerExperience #HumanFirst #CXTransformation #AI
