In the contact center industry, every decision drives performance—and unlocking financial excellence requires visionary leadership.
We are thrilled to welcome Sorabh Kaila to TLCx as our Director, Financial Planning & Analysis. With over 20 years of expertise in the contact center space, Sorabh brings an exceptional blend of financial acumen, data-driven strategy, and process optimization. Sorabh’s focus will be on enhancing financial performance and delivering transformative insights for our clients and operations.
From leading FP&A and Business Intelligence at Teleperformance and Aegis for over a decade, where he drove financial planning, profitability analytics and Six Sigma, to optimizing collections strategies at Global Vantedge, Sorabh has dedicated his career to solving complex financial challenges. As a Lean Six Sigma Black Belt and Data Science enthusiast, he has transformed processes and empowered organizations to achieve peak performance. Sorabh’s educational background underscores his commitment to continuous learning and innovation. He earned a Bachelor of Commerce degree at Indira Gandhi National Open University and a Master’s degree in Data Science from the University of Colorado Boulder.
At TLCx, Sorabh will lead our mission to:
- Deliver precise, data-driven financial strategies
- Harness analytics and automation to optimize operations
- Uphold the highest standards of efficiency and trust
“Financial excellence is about clarity and impact. We’re transforming contact centers—one insight at a time.” — Sorabh Kaila
With Sorabh on board, TLCx is doubling down on what matters most: Trust. Leadership. Performance.
Learn more about our solutions: www.tlcx.com/our-industries
Connect with us to begin transforming your operations: www.tlcx.com/contact
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