We’re excited to announce that Kevin LaComb has joined TLCx as our new Vice President of Government Solutions! Kevin’s appointment marks a strategic step forward for TLCx. His experience and leadership will amplify our momentum in the government space. Kevin knows what it takes to win—and more importantly, how to deliver outcome-based solutions. With over 15 years […]
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Announcement: Sorabh Kaila Joins TLCx as Director, Financial Planning & Analysis
In the contact center industry, every decision drives performance—and unlocking financial excellence requires visionary leadership. We are thrilled to welcome Sorabh Kaila to TLCx as our Director, Financial Planning & Analysis. With over 20 years of expertise in the contact center space, Sorabh brings an exceptional blend of financial acumen, data-driven strategy, and process optimization. […]
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The New Frontline: Why Transforming CX is the Heart of Healthcare
Authored By: Bryan Gray – Chief Commercial Officer, TLCx In healthcare, every interaction is a moment of care. In a system built on outcomes, each patient conversation presents an opportunity to earn trust and drive value. When patients reach out—whether to schedule an appointment, understand coverage, or navigate billing—they aren’t just seeking answers, but also […]
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