Exciting news from TLCx! We’re thrilled to welcome DeJon Gaines as our new Chief Technology Officer (CTO), effective February 2, 2026. DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services. He’s driven measurable outcomes through cloud architecture, AI-driven solutions, cybersecurity, and high-performing teams—perfectly aligning tech strategy with business goals. At TLCx, DeJon will lead our technology vision, advancing TLCx LaunchPad™ — our modular, AI-powered CX platform —...

Please join us in welcoming Jim Knox-Malone, our new Vice President – Healthcare Solutions at TLCx! Jim brings over 30 years of leadership in Customer Experience (CX) and contact center transformation, partnering with many of the world’s most recognizable brands across healthcare, technology, retail, finance, and travel sectors. His healthcare journey began more than two decades ago when he led the development of a multi-site Medicare Part D experience delivery...

TLCx proudly announces the appointment of Dr. Zachary Ries as its first Chief Medical Officer, marking a transformative step in the company’s mission to redefine the healthcare patient experience. Dr. Ries is a Board-Certified Orthopedic Spine Surgeon with nearly eighteen years of clinical experience, currently practicing in Des Moines, Iowa. Born and raised in Dubuque, Iowa, he attended the University of Iowa for his undergraduate studies, medical school, and a...