We’re excited to welcome Katia Acciarresi to TLCx as Vice President of BFSI Solutions.
Katia brings material BPO solution selling experience and success built squarely at the intersection of financial services, customer experience, and operational transformation. She is a consultative, people-first leader who turns complex challenges into practical, high-impact solutions — with a track record of driving significant new logo growth across major financial institutions and emerging fintechs.
What sets Katia apart is the breadth of her experience across the full delivery lifecycle — spanning client solutions, operations, and technology — giving her a rare ability to design solutions that are not just strategically sound, but operationally executable from day one. She has also served on multiple industry board seats, reflecting the depth of credibility she brings to every client engagement.
Her approach to AI is equally grounded: rather than replacing what works, she focuses on developing and integrating capabilities that enhance and build on what organizations already have in place.
At TLCx, Katia will lead our BFSI growth strategy — expanding our footprint across banking, fintech, payments, and insurance, and helping financial institutions move toward intelligent, tech-enabled service models.
“Katia brings an exceptional combination of industry expertise, operational insight, and client-focused leadership,” said Bryan Gray, Chief Commercial Officer at TLCx. “I’ve seen firsthand the impact she can make for clients. Her deep understanding of the BFSI landscape and her ability to translate complex challenges into practical, outcome-driven solutions will be invaluable as we continue to expand our presence in financial services.”
Please join us in welcoming Katia to the TLCx team.
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