Exciting news from TLCx!
We’re thrilled to welcome DeJon Gaines as our new Chief Technology Officer (CTO), effective February 2, 2026.
DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services. He’s driven measurable outcomes through cloud architecture, AI-driven solutions, cybersecurity, and high-performing teams—perfectly aligning tech strategy with business goals.
At TLCx, DeJon will lead our technology vision, advancing TLCx LaunchPad™ — our modular, AI-powered CX platform — and propelling TLCx Vision 2030 forward: building sustainable value through responsible AI, human ingenuity, and ESG principles.
“DeJon is a transformative leader whose expertise in AI-augmented platforms aligns seamlessly with our people-first philosophy,” said Tom Cardella, Founder and CEO. “He’ll be key to strengthening LaunchPad™ and delivering future-ready CX innovation.”
Bryan Gray, Chief Commercial Officer, added: “DeJon’s arrival is a game-changer. Partnering with him, we’ll combine human-centered CX with next-gen AI, cloud, and automation to solve clients’ toughest challenges—scaling empathy, driving outcomes, and creating real competitive advantage.”
DeJon shared: “Technology is about transformation. I’m joining TLCx to help harness it as a true differentiator—building capabilities that drive growth and innovation through AI, cloud, and human-centered design. Honored to contribute to Vision 2030 and LaunchPad™.”
Welcome, DeJon! Excited for what’s ahead.
As a certified veteran-owned, 100% employee-owned CX leader, TLCx continues to elevate experiences where empathy meets intelligent automation.
