{"id":10790,"date":"2026-02-02T04:29:17","date_gmt":"2026-02-02T04:29:17","guid":{"rendered":"https:\/\/tlcx.com\/?p=10790"},"modified":"2026-02-02T05:07:33","modified_gmt":"2026-02-02T05:07:33","slug":"announcement-dejon-gaines-joins-tlcx-as-chief-technology-officer","status":"publish","type":"post","link":"https:\/\/tlcx.com\/announcement-dejon-gaines-joins-tlcx-as-chief-technology-officer\/","title":{"rendered":"Announcement: DeJon Gaines Joins TLCx as Chief Technology Officer"},"content":{"rendered":"\n

Exciting news from TLCx!<\/strong><\/p>\n\n\n\n

We\u2019re thrilled to welcome DeJon Gaines<\/strong> as our new Chief Technology Officer (CTO)<\/strong>, effective February 2, 2026.<\/p>\n\n\n\n

DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services. He\u2019s driven measurable outcomes through cloud architecture, AI-driven solutions, cybersecurity, and high-performing teams\u2014perfectly aligning tech strategy with business goals.<\/p>\n\n\n\n

At TLCx, DeJon will lead our technology vision, advancing TLCx LaunchPad\u2122<\/strong> \u2014 our modular, AI-powered CX platform \u2014 and propelling TLCx Vision 2030<\/strong> forward: building sustainable value through responsible AI, human ingenuity, and ESG principles.<\/p>\n\n\n\n

“DeJon is a transformative leader whose expertise in AI-augmented platforms aligns seamlessly with our people-first philosophy,” said Tom Cardella<\/strong>, Founder and CEO. “He\u2019ll be key to strengthening LaunchPad\u2122 and delivering future-ready CX innovation.”<\/p>\n\n\n\n

Bryan Gray<\/strong>, Chief Commercial Officer, added: “DeJon\u2019s arrival is a game-changer. Partnering with him, we\u2019ll combine human-centered CX with next-gen AI, cloud, and automation to solve clients\u2019 toughest challenges\u2014scaling empathy, driving outcomes, and creating real competitive advantage.”<\/p>\n\n\n\n

DeJon shared: “Technology is about transformation. I\u2019m joining TLCx to help harness it as a true differentiator\u2014building capabilities that drive growth and innovation through AI, cloud, and human-centered design. Honored to contribute to Vision 2030 and LaunchPad\u2122.”<\/p>\n\n\n\n

Welcome, DeJon! Excited for what\u2019s ahead.<\/p>\n\n\n\n

\u00a0As a certified veteran-owned, 100% employee-owned CX leader, TLCx continues to elevate experiences where empathy meets intelligent automation.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Exciting news from TLCx! We\u2019re thrilled to welcome DeJon Gaines as our new Chief Technology Officer (CTO), effective February 2, 2026. DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services. He\u2019s driven measurable outcomes through cloud architecture, AI-driven solutions, cybersecurity, and high-performing teams\u2014perfectly aligning tech strategy with business goals. At TLCx, DeJon will lead our technology vision, advancing TLCx LaunchPad\u2122 \u2014 our modular, AI-powered CX platform \u2014 and propelling TLCx Vision 2030 forward: building sustainable value through responsible AI, human ingenuity, and ESG principles. “DeJon is a transformative leader whose expertise in AI-augmented platforms aligns seamlessly with our people-first philosophy,” said Tom Cardella, Founder and CEO. “He\u2019ll be key to strengthening LaunchPad\u2122 and delivering future-ready CX innovation.” Bryan Gray, Chief Commercial Officer, added: “DeJon\u2019s arrival is a game-changer. Partnering with him, we\u2019ll combine human-centered CX with next-gen AI, cloud, and automation to solve clients\u2019 toughest challenges\u2014scaling empathy, driving outcomes, and creating real competitive advantage.” DeJon shared: “Technology is about transformation. I\u2019m joining TLCx to help harness it as a true differentiator\u2014building capabilities that drive growth and innovation through AI, cloud, and human-centered design. Honored to contribute to Vision 2030 and LaunchPad\u2122.” Welcome, DeJon! Excited for what\u2019s ahead. \u00a0As a certified veteran-owned, 100% employee-owned CX leader, TLCx continues to elevate experiences where empathy meets intelligent automation.<\/p>\n","protected":false},"author":1,"featured_media":10791,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-10790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/posts\/10790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/comments?post=10790"}],"version-history":[{"count":3,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/posts\/10790\/revisions"}],"predecessor-version":[{"id":10799,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/posts\/10790\/revisions\/10799"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/media\/10791"}],"wp:attachment":[{"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/media?parent=10790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/categories?post=10790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tlcx.com\/wp-json\/wp\/v2\/tags?post=10790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}