A Custom End-to-End Solution for Your Business

Optimizing the Customer Experience

TLCx is a Certified Veteran Owned, US-based provider specializing in CX outsourcing for Fortune 500 companies. We offer end-to-end custom solutions for customer acquisition, customer care, customer loyalty, customer retention, and technical support.

Optimized CX Outsourcing

TLCx redefines the standards of service, setting ourselves apart as a premier CX outsourcing provider for Fortune 500 companies. Our decades of expertise and first-rate technology converge to redefine the contact center experience with a people-first approach.

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Optimized Technology. Optimized Solutions. Optimized Results.

Unparalleled CX Success for Fortune 500 Companies


Locations Globally


Employee Owned, Veteran Certified


Languages Spoken


Years Experience

How We Help

Our comprehensive suite of services spans the entire customer journey, offering end-to-end custom solutions for customer acquisition, customer care, customer loyalty, customer retention, and technical support. We specialize in the entire journey in order to offer a complete customer experience.

At TLCx, we are not just a service provider, we are your strategic partner in optimizing customer experiences. We provide the best return on investment and strive to deliver first call resolutions.

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Providing Optimized Support No Matter What Channel

TLCx Technology, AI, and Automation

People talk about how technology is going to revolutionize the industry, but it already has and will continue to do so. However, in today’s world, everyone has access to the same technology. At TLCx, it is how we deploy and integrate technology that makes all the difference. Whether you want to implement AI & Automation for the first time or enhance your technology, we have the expertise and experience to execute.

With a strategic and targeted focus on technology, we leverage our expertise to deploy a tailored tech stack that seamlessly integrates with your systems, while also having the capability to integrate your own resources, in order to foster a blended and customized approach.

Awards & Recognition

TLCx continues to strive for the highest standards of achievement. By challenging ourselves to grow and improve, we can better serve our clients and employees.

Award Stevie
America's Fastest Growing
Entrepreneur of the Year

Client Success Stories

We Take Pride in Achieving Your Goals Through Extraordinary Customer Experiences.

“My TLC partners have transformed the experience provided to my customers! There is no way we could be doing the things we’re doing without the amazing talent, incredible execution and lightning speed exhibited by everyone from TLC Associates. I’m inspired daily by how my TLC partners have assimilated into our brand! This is truly a partnership in every sense of the word. Bottom line is TLC Associates ROCK!!!!!”

Top Retailer/Fortune 1000

Head of Ecommerce

“We are very thankful for TLC’s efforts over the past few years in support of sales and care for our customers. They have helped us grow our business and care for our customers. 2020 has been a more challenging year as our operations were significantly impacted during this pandemic. TLC Associates came through for our brand and customers. They focused on relationships before contracts. They offered incredible flexibility to reduce our costs. Once our business picked up, TLC was there to support us from day one with our already trained staff who were retained by TLC Associates during this difficult time. This defines the word partner to me.”

Leading Internet Brand

Chief Commercial Officer

“I am consistently blown away by TLC’s performance. Black Friday is a huge day for our business and we know we can trust their agents to have chat and email channels totally under control. In fact, their performance last Black Friday allowed us to keep phone ASA under a minute. TLC Associates offers world-class performance across all customer channels.”

Major Retail Brand


“Partnering with TLC has been a true pleasure. The services they provide to are a true upgrade over past outsourcing experiences. They consistently demonstrate passion and commitment to performance management, customer service, and client care. I look forward to our continued successful partnership.”


Medical Ecommerce Company

“When our customers book with us, they want the experience to be relaxed, and when there are issues, they want them fixed yesterday. Our TLC customer care team has been instrumental in accelerating our response time and ensuring that our first call resolutions remain high. More than that, TLC achieves those KPIs during peak travel seasons. Our brand loyalty and high customer retention depend upon their efforts.”

Hotel Chain

Senior VP

“Retailers cannot survive and thrive without a strong eCommerce presence, and our contact centers need to be equipped to deliver PCI-DSS compliant sales. Through the course of our relationship, our TLC inbound sales team has proven themselves capable of maintaining that compliance, but also committed to providing a wonderful customer experience. We know our customers’ information is safe and secure with TLC on the job.”

Retail Company

Chief Customer Officer

CX Insights

TLCx has helped many companies achieve their business goals in an organized, streamlined, and effective manner through customer acquisition, customer care, customer loyalty, customer retention, and technical support.

How we helped a retail company scale and improve customer satisfaction

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How we helped a media giant double revenue and manage the complete customer journey

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Join the TLCx Team

TLCx fosters an atmosphere of mutual respect and open communication at all levels, which is why life here is a little different than other work environments. Not only do we provide superior customer care, we  have fun while we do it!

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